Think Tank

30 September 2021
DEMYSTIFY TECHNOLOGY : 3 Technologies Powering CX Transformation – Mohamed Rejab Sulaiman

Mohamed Rejab SulaimanHead of Products & Innovation, TM One Welcome to the experience economy – where value is created based on who curates the best […]

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30 September 2021
CELEBRATING SUCCESS : How EPF Digitalising its Customer Journey

Employees’ Provident Fund of Malaysia (EPF) plays a central role in securing Malaysians’ retirement needs. As Malaysia’s public provident fund, EPF serves over 14.5 million […]

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28 September 2021
Key Elements for Better Data Insights
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16 September 2021
Designing future citizen services – Inspirations from our youth

On the eve of Malaysia’s 64th National Day, I had the opportunity to engage with a few of our youth on their expectations for future […]

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13 September 2021
Rehabilitation of Nation’s Healthcare - Transforming Healthcare through the Post Pandemic Era

The COVID-19 outbreak has placed a massive strain on the global healthcare sector’s workforce, infrastructure, and supply chain. Medical practitioners are exhausted, and healthcare systems […]

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31 August 2021
TM Group CEO in Conversation With The Youth: Designing Future Citizen Services

MERDEKA SPECIAL As consumers, we have all embraced digital services wholeheartedly since the onset of the COVID-19 pandemic. Businesses and Government agencies made great progress […]

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